/ Reception
Receiving Goods in WMS
Table of contents
What is the receiving process?
Receiving is the process by which the warehouse records, validates, and confirms the arrival of merchandise at fulfillment centers. Through the WMS application, operators, area managers, and supervisors work together to ensure that every product is correctly recorded in the system, including cases where merchandise arrives damaged or with discrepancies.
How does the front desk work?
When a receiving order arrives at the warehouse, the operator opens the corresponding bin view in the application and begins to record the received products one by one. For each product, the system keeps track of the number of units in good condition. When finished, the operator closes the bin, and the system consolidates the total received.
If the operator detects damaged, incomplete, or unexpected products, they can log an incident directly from the product row, specifying the affected quantity, the reason, and an optional comment. The system maintains separate counters for units in good condition and units with incidents, and when closing the box, the total received automatically takes both values into account.
Boxes containing cases pending review will appear on the receiving and inventory list with a visible badge, allowing the monitoring team to identify them immediately without having to check each box manually.
Customer Decision and Fulfillment at the Warehouse
Once the incidents have been logged, the customer can view the status of their merchandise and record their decision regarding the affected products. The available options are to release the product to available inventory, request its destruction, or request its return to the supplier or the end customer.
Once the customer confirms their decision, the warehouse team can see it reflected in the WMS execution view and proceed to carry it out as instructed.
Product Traceability
Each product has a detail view where you can view the complete history of recorded incidents, including dates, quantities, reasons, and the status of each case. Batches containing units with incidents are identified with a special chip in the batch view, facilitating traceability throughout the entire operation.
Roles Involved in the Process
The receiving process involves various roles with specific responsibilities. The receptionist is the person who records the products and any issues during active receiving. The area manager It serves a similar purpose but allows incidents to be assigned to a specific rack area. The supervisor is responsible for validating, correcting, or rejecting the reported cases. Finally, the team at fulfillment in the warehouse is the one who carries out the action specified by the client once the decision has been made.
Frequently Asked Questions
Can I report an issue after closing the register?
No. Incidents must be logged during the active receiving process. Once the box is closed, the case is forwarded directly to the supervisor for review.
Can the customer view incidents in real time?
Yes. Once the supervisor approves a case, the client can view the status on their dashboard and record their decision.
How long does the customer have to submit their decision?
Check with your account manager regarding the timeframes specified in your service contract.
